Shipping Policy

At VIVID VORTEX, we are committed to providing you with a seamless shopping experience, including efficient shipping. Below are the details of our shipping policy.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your location. We also offer free shipping on some orders .

Processing Time

All orders are processed within 5-6 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, processing times may be delayed. We will notify you of any significant delays.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your shipment directly on our website or through the carrier’s website.

International Shipping

We currently offer international shipping. Please note that international customers may be subject to customs duties and taxes, which are the responsibility of the buyer.

Damaged or Lost Packages

If your order is damaged during transit or goes missing, please contact us at vividvortex388@gmail.com within 3 days of receiving your order. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to our customer service team at vividvortex388@gmail.com.

Thank you for choosing VIVID VORTEX! We appreciate your business and look forward to serving you.